At ALIF Trends, we want you to feel confident and happy in everything you wear. If something isn’t quite right, our team is here to assist you with an easy, smooth, and completely hassle-free return or exchange experience, ensuring your satisfaction every step of the way.
1. Return Eligibility
We accept returns under the following conditions:
- Return request must be initiated within 48 hours of delivery
- The product must be:
- Unused and unworn
- In perfect condition
- With original tags and packaging intact
Any product that does not meet the above criteria may not be eligible for return.
2. How to Initiate a Return
To request a return:
Email us at aliftrendaunitofalifgroup@gmail.com or contact us at +91 8081 889 309
Share your:
- Order ID
- Reason for return
- Clear images of the product
Our team will review and arrange the next steps.
3. Damaged / Defective / Incorrect Products
If you receive a damaged, defective, or incorrect item:
- Report it within 48 hours of delivery
- Provide clear images for verification
No return shipping charges will be applied in such cases
You will be offered A replacement, or A full refund
4. Size Exchange Policy
We understand sizing can sometimes be tricky.
- Exchanges for size differences are allowed (subject to availability)
- The product must meet all return eligibility conditions
Shipping charges will be applicable for size exchange requests
5. Non-Returnable Items
The following items are not eligible for return or exchange:
- Items purchased on sale or discount
- Customized or made-to-order products
- Products returned without original tags or in used condition
6. Refund Process
Once your return is received and approved:
- Refunds will be processed to the original payment method
- Timeline: 5–7 business days after approval
For COD orders:
- Refunds will be processed via bank transfer or store credit
7. Return Pickup
- Reverse pickup will be arranged by ALIF (serviceable locations only)
- If reverse pickup is unavailable, customers may be required to self-ship the product
8. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account
- Contact your payment provider
- If the issue persists, reach out to us
9. Important Notes
- Returns requested after 48 hours will not be accepted
- ALIF reserves the right to deny returns that do not meet policy conditions
- Refunds/exchanges are subject to quality inspection
10. Contact Us
For any shipping-related queries, feel free to reach out:
ALIF Trends
- Email: aliftrendsaunitofalifgroup@gmail.com
- Phone: +91 8081 889 309
- Address: Nehru Nagar Kurla East 400024.
